1. Information we collect
When you request a part, place an order, or contact us, we may collect:
- Contact information — your name, phone number, and email address.
- Vehicle and part details — make, model, year, trim/variant, VIN, and part numbers you provide.
- Order and transaction information — the parts you request or buy, shipping address, and payment status. Card payments are processed by our payment providers; we do not store full card numbers on our systems.
- Communications — records of calls, texts, and emails between you and our team so we can serve your request.
- Basic website data — standard technical information (such as browser type and pages viewed) to keep the site working.
2. How we use your information
We use your information only to run our business and serve you, including to:
- Confirm vehicle fitment and provide quotes and part photos;
- Process, fulfill, and ship your orders;
- Contact you by phone, text message, and email about your inquiry or order;
- Send invoices, receipts, and shipping and delivery updates;
- Provide customer support and request feedback after a sale;
- Prevent fraud and comply with our legal obligations.
3. Text messaging (SMS/MMS) terms & consent
We send text messages (SMS/MMS) only to customers who have given us express consent. Providing your phone number alone does not opt you in to text messages. You opt in by checking the unchecked SMS consent box on our part request form, by giving verbal consent to a specialist during a phone call, or by texting us first. Once you opt in, we may text you about your inquiry, quote, order, and customer service. We record the date and time of every opt-in.
- Types of messages: fitment and order confirmations, quotes, payment links, invoices and receipts, shipping and delivery updates, feedback requests, and replies from our support team.
- Message frequency varies based on your inquiry and order activity.
- Message and data rates may apply depending on your mobile carrier and plan.
- Opt out at any time by replying STOP to any text message. You will receive one confirmation message and then no further texts.
- Reply HELP for help, or contact us at the phone number or email below.
- Consent to receive text messages is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share your mobile phone number, text-messaging opt-in, or consent with any third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with third parties for marketing.
4. How we share information
We share your information only as needed to fulfill your order and operate our business — never with third parties for their own marketing. We may share limited information with:
- Service providers who work on our behalf, such as payment processors, shipping carriers, and parts suppliers, solely to complete your order;
- Legal and safety recipients when required by law, subpoena, or to protect our rights and the safety of others.
We do not sell, rent, or trade your personal information.
5. Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. Our website is served over encrypted HTTPS. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to those who need it to serve you.
6. Your choices & rights
- Text messages: reply STOP to opt out at any time.
- Email: ask us to stop non-essential emails by contacting us.
- Access or deletion: you may ask us to access, correct, or delete the personal information we hold about you. Contact us using the details below and we will respond as required by applicable law.
7. Children's privacy
Our website and services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Continued use of our site or services after changes take effect means you accept the updated policy.
9. Contact us
Perfect Fit Auto Parts
5900 Balcones Dr #11149, Austin, TX 78731
Phone: +1 (737) 205-2903
Email: info@perfectfitautoparts.us
Need a part? Let's get it right the first time.
Call a dedicated car guy or send a part request — we confirm the exact fit before you pay.